Support Tickets

Unable to export monthly reports

Customer reports that the CSV export functionality times out when generating reports for datasets larger than 10k rows. This has been occurring since the last platform update.

Request for custom SSO integration

Enterprise customer needs SAML-based SSO integration with their Okta instance. They have 200+ users who need provisioned access.

Billing discrepancy on last invoice

Customer was charged for 15 seats but only has 12 active users. Requesting a credit for the difference.

API rate limiting questions

Customer wants to understand our rate limiting policies for the data ingestion API. They are planning to increase their daily sync volume.

Dashboard loading very slowly

The main analytics dashboard takes over 30 seconds to load. Customer has confirmed this happens across multiple browsers and devices.

Need help with webhook configuration

Customer is trying to set up webhooks for real-time event notifications but is receiving 401 errors on the callback URL.

Account access issues after team change

Several team members lost access to the workspace after an admin change. Need bulk re-provisioning of 8 user accounts.

Data import failing silently

CSV imports appear to complete but no data shows up in the system. No error messages are displayed to the user.

Requesting trial extension

Customer needs an additional 14 days on their trial to complete their evaluation. Their team lead has been on PTO.

Compliance documentation request

Customer audit team requires SOC 2 Type II report and data processing agreement for their annual compliance review.