CustomersNovaTech Industries
PP
Priya Patel
NovaTech Industries
at riskRisk Flag
priya@novatech.co
+1 (650) 555-0173
Customer since Nov 20, 2023
Last active Mar 15, 2026
Subscription
PlanEnterprise
MRR$8,200
ARR$98,400
RenewalMay 1, 2026
Health Score
45
Needs attention
Recent Invoices
| Invoice | Amount | Status | Due Date |
|---|---|---|---|
| INV-2024-0102 | $98,400 | overdue | Mar 15, 2026 |
Support Tickets
TK-1040urgent
Billing discrepancy on last invoice
Morgan Davis
Internal Notes
Spoke with Priya about the overdue invoice. She mentioned budget approval delays on their end. Follow up by April 5 or escalate to VP Finance.
MDMorgan Davis·Mar 29, 2026
Health score has been declining since February. Low login frequency and support ticket volume increasing. Consider scheduling a QBR.
ATAlex Thompson·Mar 20, 2026